How to Fix Binance App Login Failures?

After installing the Binance app, entering your account and password, and tapping login—various errors pop up, and you just can't log in. This is a problem many people have encountered, and there are many specific reasons depending on what prompt you get. Today, I've compiled all the situations where you can't log in and will teach you how to solve them one by one. You can also first try to log in on the web version of the Binance official website to confirm whether it is an app issue or an account issue. If the app itself has a problem, you can re-download the Binance official app. iPhone users can refer to the iOS installation guide to reinstall.

Scenario 1: Prompt Says "Incorrect Password"

Cause Analysis

• You actually typed the password incorrectly (case sensitivity, extra spaces)
• You forgot your password
• You changed your password previously, and you are using the old one
• Someone else changed your password (an account security issue)

Solutions

Confirm the password was entered correctly:

1. Tap the "eye" icon on the right side of the password box to make the password visible
2. Check if the capitalization is correct (watch out for Caps Lock)
3. Check for any extra spaces
4. Make sure you are using your most recently set password

What to do if you forgot your password:

1. Tap "Forgot Password" on the login page
2. Enter the email or phone number you used to register on Binance
3. Binance will send a reset link to your email or a verification code to your phone
4. Follow the prompts to set a new password
5. New password requirements: At least 8 characters, containing both uppercase and lowercase letters and numbers

Suspect your account was hacked:

1. Immediately reset your password via "Forgot Password"
2. After a successful reset, log in and check your account security settings
3. Check for any unusual login records
4. Change to a stronger password
5. Enable or change your Google Authenticator
6. If you find abnormal transactions, contact Binance customer support immediately

Scenario 2: Cannot Receive Verification Code

Not Receiving Email Verification Code

Common causes and solutions:

• Check your spam folder: Binance emails are often filtered into spam
• Wait a moment: Sometimes emails are delayed by a few minutes
• Tap resend: You can resend the verification code after waiting 60 seconds
• Confirm the email address is correct: Check if you typed the email wrong
• Is your inbox full?: If your email storage is full, new emails won't come in

If you still can't receive it, try:

1. Adding [email protected] to your email whitelist
2. Checking with a different email client (e.g., switch from the app to the web version of your email)
3. Contacting your email provider to confirm it isn't being blocked

Not Receiving SMS Verification Code

• Poor signal: Try moving to a place with a better signal
• Is the phone number correct?: Ensure the international area code and number are accurate
• SMS blocked: Check your phone's SMS blocking or spam filter features
• Carrier issues: Call your carrier's customer service to confirm your SMS service is working normally
• Wait time: Sometimes SMS is delayed, so wait a few minutes
• Tap resend: Resend after waiting 60 seconds

Google Authenticator Code is Incorrect

• Check if time is synchronized: Open the settings in the Google Authenticator app and select "Time correction for codes"
• Codes are time-sensitive: They change every 30 seconds, so make sure you enter it while it's valid
• Confirm it's the Binance authenticator: If you have multiple accounts bound to the authenticator, don't mix them up
• Authenticator was accidentally deleted: If you uninstalled the authenticator app or changed phones without migrating it, you need to reset it through Binance customer support

Scenario 3: Prompt Says "Account Does Not Exist"

Causes

• You might have used the wrong email or phone number
• You might not have registered yet
• You might have used a different email/phone number when registering

Solutions

1. Think carefully about which email or phone number you used to register
2. If you have multiple emails, try them one by one
3. Check your email history and search for "Binance" to see which email it was sent to
4. If you are sure you haven't registered, then go register a new account

Scenario 4: Prompt Says "Account Locked" or "Account Frozen"

Causes

• Entering the wrong password multiple times triggers a security lockout
• Abnormal activity was detected on your account
• Real-name verification (KYC) is incomplete, restricting some features
• Violation of Binance's terms of use

Solutions

Locked due to incorrect passwords:

• It will generally unlock automatically; wait 2 hours
• You can also unlock it by resetting your password via "Forgot Password"

Locked due to abnormal activity:

• Contact Binance online customer support
• Submit identity verification documents
• Wait for customer support to review and unlock it

KYC incomplete:

• Log in and complete identity verification
• Prepare your ID card/passport
• Follow the prompts to take a photo and upload it

Scenario 5: Endless Loading Spinner When Logging In

Causes

This is usually a network issue.

Solutions

1. Try switching between WiFi and mobile data
2. Ensure your network can normally access Binance servers
3. Close the app and reopen it
4. Clear the app cache
5. Restart your phone

Scenario 6: Prompt Says "Please Complete Security Verification on New Device"

Causes

This is Binance's security mechanism. When you log in on a new device, Binance requires extra security verification to ensure it's you.

Solutions

1. Follow the prompts to perform security verification
2. Usually requires two or three of the following: email code + SMS code + Google Authenticator
3. You can log in normally after completing verification
4. Once verified on the new device, you won't need to do it the next time you log in on that same device

Scenario 7: App Version is Too Old Causing Login Interface Incompatibility

Symptoms

• Tapping login produces no response
• Or an inexplicable error pops up

Solutions

1. Check if the app version is the latest
2. Go to the official website or app store to download the latest version
3. Try logging in again after updating

Scenario 8: Issues Using Third-Party Login (Google/Apple)

Causes

If you registered using your Google account or Apple ID for one-tap login, you must use the same method to log in.

Solutions

1. Find the "Continue with Google" or "Continue with Apple" button on the login page
2. Ensure you are using the same Google/Apple account you registered with
3. If the Google or Apple login popup doesn't open, check if you are logged into the corresponding account on your phone

Suggestions to Improve Login Success Rate

Remember Your Account Information

• Keep your registered email, phone number, and password in a safe place
• Don't solely rely on your browser's auto-fill
• It is recommended to use a password manager (like 1Password or Bitwarden)

Backup Your 2FA

• When registering Google Authenticator, take a screenshot of that secret key or QR code to save it
• Store it in a safe place (do not store it on the same phone)
• This way, you can recover it if you change phones or the authenticator app has issues

Keep the App Updated

• Older versions might have bugs in the login feature
• Promptly update to the latest version

Use a Stable Network

• Try to use stable WiFi when logging in
• Poor network connections can easily cause timeouts or verification failures

FAQ

What if I forgot my registered email and phone number?

If you completely can't remember, you can contact Binance customer support. You will need to provide some information to prove the account belongs to you, such as previous transaction history or deposit records.

I can't log in but I urgently need to trade, what should I do?

First, try logging in on the web version. If you still can't log in, contact Binance online customer support, explain your emergency, and they might expedite your request.

How many times can I enter the wrong password before being locked out?

Generally, entering it incorrectly about 5 consecutive times triggers a temporary lockout, which usually lasts for 2 hours. The specific number of times and duration may be adjusted.

What if I changed my phone number but Binance is bound to the old one?

After logging in, you can change your bound phone number in the security settings. If you can't log in, you need to contact customer support and provide identity documents to change it.

Can I log in on multiple devices at the same time?

Yes. Binance supports simultaneous login on multiple devices, but you will need to complete security verification every time you log in on a new device.

My balance shows zero after logging in, but I definitely have crypto. What's going on?

Check if you logged into the wrong account. If you're sure the account is correct, see if your assets are in different wallets (you might need to transfer between Spot, Futures, and Funding wallets).