Binance KYC Verification Failed? Causes and Solutions

Did you submit your Binance identity verification only to get rejected? Don't panic, as this situation is actually quite common. Most verification failures are caused by minor issues, and you can usually pass by correcting them and resubmitting. Today, we will analyze all the possible reasons that could lead to verification failure, along with their corresponding solutions. First, go to the official Binance website to check your verification status, and download the official Binance App for a more convenient way to resubmit your verification. If you are an Apple user, please check out our iOS installation guide.

Common Reasons for Verification Failure

Reason 1: Unclear ID Document Photos

This is the most common reason for failure. Specific manifestations include:

• The photo is blurry, and the text on the document is illegible.
• There is glare on the photo, with some information obscured by light spots.
• The photo is too dark, making details hard to see.
• The angle of the photo is skewed, causing the document to look distorted.
• The edges of the document are cut off, and the four corners are not intact.

Solutions:

1. Take the photo in a well-lit environment without direct sunlight (natural light is best).
2. Place the document on a solid-colored table (white or dark background).
3. Shoot vertically from directly above to avoid tilted angles.
4. Ensure that all four corners of the document are completely within the frame.
5. Zoom in on the photo after taking it to verify that all text is clear and readable.
6. Do not use the flash, as it easily causes glare.

Reason 2: Inconsistent Information Provided

The personal information you fill out on Binance must exactly match what is on your ID document. Common inconsistencies include:

• Name entered incorrectly (an extra or missing letter, or typos).
• ID number entered incorrectly (wrong digits or letters).
• Date of birth does not match the document.
• Name order is wrong (the name format on certain documents differs from everyday use).

Solutions:

1. Carefully cross-check each field against your original ID document while filling it out.
2. Verify your ID number digit by digit.
3. Pay attention to the difference between the number 0 and the letter O, as well as the number 1 and the letter I.
4. If the last character of your ID number is an X, make sure you enter a capital X.

Reason 3: Facial Recognition Failure

Facial recognition is a crucial step in KYC verification. Reasons for failure might include:

• Uneven lighting on the face, creating shadows.
• Wearing obstructions like hats, masks, or sunglasses.
• Poor camera quality resulting in a blurry image.
• Failing to complete the designated actions as prompted.
• Significant changes in facial appearance (e.g., the ID photo was taken many years ago).
• Shaky phone causing the image to blur.

Solutions:

1. Choose an environment with even lighting, facing a window or light source.
2. Remove any hats, glasses, and masks.
3. Ensure your face is not obscured by bangs or hair.
4. Keep your phone steady; you can place it on a stand.
5. Follow the system prompts to slowly complete actions (turning your head, blinking, nodding, etc.).
6. If the front camera quality is poor, try switching to a device with a better camera.

Reason 4: Expired ID Document

Using an expired ID card or passport will prevent you from passing the verification.

Solutions:

1. Check the validity period of your document.
2. If it has expired, go get a new document before submitting the verification.
3. Temporary ID cards can generally be used, but using an official ID card is highly recommended.

Reason 5: Document Type Not Accepted

Binance has requirements for the types of documents accepted from different regions.

Solutions:

For Chinese users, the following documents are recommended (in order of priority):

1. PRC Resident Identity Card (most recommended).
2. PRC Passport.
3. Driver's License (may not be accepted for all verification levels).

Reason 6: Duplicate Verification

If your identity information has already been used to complete verification on another Binance account, the new account's verification will be rejected. Binance strictly enforces a one-account-per-person policy.

Solutions:

1. Recall whether you have previously registered a Binance account.
2. If you do have an old account, try to recover it.
3. If the old account cannot be recovered or you do not want to use it, contact customer support to explain your situation.
4. Customer support might help you cancel the old account, and then you can verify the new account.

Reason 7: Edited or Modified Photos

Binance's system can detect photos that have been photoshopped or modified. Submitting any edited document photos will result in rejection.

Solutions:

Take the original photo directly and upload it; do not perform any cropping, color adjusting, or filter applying. If the App asks you to take a photo, shoot it directly within the App.

Reason 8: Network Environment Issues

Occasionally, an unstable network connection can lead to incomplete photo uploads or data transmission errors.

Solutions:

1. Ensure your network connection is stable.
2. Use WiFi instead of mobile data.
3. Wait for the confirmation prompt after the upload finishes before closing the page.
4. If the upload keeps failing, try again at a different time or in a different network environment.

How to Resubmit After Verification Failure

1. Open the Binance App.
2. Go to the "Identity Verification" page.
3. Check the reason for failure (the system usually provides a prompt).
4. Modify the corresponding information or take new photos based on the failure reason.
5. Resubmit.

You can usually resubmit immediately after each rejection. However, if you are rejected multiple times in a row, the system may temporarily restrict your submissions, and you will need to wait a while before trying again.

What to Do After Multiple Verification Failures

If you have corrected all the issues according to the methods above but still cannot pass the verification, you can try:

1. Contact Live Support

Binance has 24/7 online customer support:

• In the App: Tap your profile picture → Help & Support.
• On the web: The customer service icon in the bottom right corner.

Explain your situation to the support agent, providing your registration info and the issues you encountered during verification. Support might process it manually for you or give specific correction advice.

2. Submit a Ticket

If live support cannot resolve the issue, you can submit a ticket:

1. Go to the Binance Help Center.
2. Select "Submit a Request/Ticket".
3. Choose the "Identity Verification" category.
4. Describe your problem in detail.
5. Attach clear photos of your ID document.

3. Use a Different Document Type

If your ID card keeps failing, you can try using a passport for verification. Sometimes switching to another document type makes it easier to pass.

4. Change Devices

Sometimes the issue lies with the device. A poor-quality camera or an outdated App version can affect verification. Try to:

• Update the Binance App to the latest version.
• Switch to a phone with a better camera.
• If the phone doesn't work, try completing the verification on the desktop web version.

Best Practices to Prevent Verification Failure

To pass the verification on your first try, make the following preparations before submitting:

Document Preparation

• Confirm that your document is within its validity period.
• Clean the surface of your document (dust and fingerprints can affect photo clarity).
• Have both the front and back of your document ready.

Environment Preparation

• Find a well-lit place that is not overly harsh.
• Prepare a solid-colored background (a piece of white paper or a dark table).
• Ensure the environment is quiet and you won't be interrupted.

Device Preparation

• Make sure your phone has enough battery.
• Ensure your phone has sufficient storage space.
• Update the Binance App to the latest version.
• Make sure your network connection is stable.

Photography Tips

• Lay the document flat and shoot from directly above.
• Ensure all four corners are fully visible.
• Make sure there are no obstructions.
• Zoom in after taking the photo to check its clarity.

FAQ

How long until I can resubmit after a verification failure?

Normally, you can resubmit immediately. However, if you fail multiple times in a row, the system may require you to wait 24 hours before trying again.

Will a verification failure affect my account?

No. Verification failures will not have any negative impact on your account, and you can keep trying until you pass. It's just that some features will remain unavailable until your verification is approved.

Can I use someone else's document for verification?

Absolutely not. Using another person's document for verification is considered fraud, and your account will be permanently banned once discovered. You must use your own authentic document.

Can a household register (Hukou) be used for verification?

No. Binance does not accept household registers as verification documents. Chinese users need to use an ID card or passport.

Can I use a temporary ID card?

Theoretically, you can try, but the pass rate is uncertain. It is recommended to wait until your official ID card is issued before undergoing verification. If you urgently need to use the service, you can try with the temporary ID card first.

Will I be asked to verify again after passing?

Generally, no. However, you might need to update your verification information in the following situations: your document expires and needs updating, Binance upgrades its KYC standards, or your account experiences security issues that require reverification of your identity.